Since Henry assumed Service at Commonspit Hospital (Dignity Health) in San Bernardino, Hank has proven to be an indispensable asset. His accessibility, expertise, and professionalism make him a constant source of support for Patients the hospital and its staff. Under his guidance, we are confident that the equipment status will be promptly clarified and any disruptions swiftly managed. Thank you, Hank, for your ongoing dedication.

About Henry Paredes (Hank)
Carestream Sales Vendor

Extremely knowledgeable and relatable during training. Her experience is key to her being a rock star trainer!

About Melissa Warren
Carestream Sales Vendor

Dalen is very professional and is determined to give the best possible Customer Service. He follows up on his work, without customer reminders etc… It is a pleasure working with All Carestream Persons.

About Dalen Youngblood
Carestream Sales Vendor

Charles has always been a tremendous asset to me and PMI service personnel. He continues to strive for complete customer satisfaction in a very timely manner no matter what is asked of him.

About Michael Kirby
Carestream Sales Vendor

Carlos was so kind and friendly. He drove all the way to Utah from California to fix our machine. I never could duplicate the error we were having, but he was patient while we tried to figure it out. He didn’t just leave when we couldn’t duplicate the error. He continued to look at things to try and find the cause. He replaced our board and had the tech support walk me through some of our technique problems. He was so great to work with and we appreciated his knowledge and help. I wish he lived closer!

About Calos Luiggi
Carestream Sales Vendor

Zaim was very helpful teaching us how to navigate our new portable. He was very thorough in his work and patient with us. He answered all of our questions and even provided us with some tips and recommendations. It was a pleasure meeting with him he exceeded our expectations.

About Zaim Ortiz
Carestream Sales Vendor

Patrick has gone above and beyond each and every time I’ve called with questions or concerns with our HPX-Pro Unit and Industrex Software. I didn’t have to pry any information from him in order to get answers, when he says he will call back, he calls back (in a timely manner). He is also always polite and understanding.

About Patrick Harris
Carestream Sales Vendor

Eric is always quick to respond, both verbally and in person. Eric keeps communication throughout the whole process, whether the news is good or bad. Eric is a valuable asset to Carestream and we always look forward to seeing him here at Huntington because we know we’ll be in good hands. Thank you Eric.

About Eric Turner
Carestream Sales Vendor

Build Applications Expertise with Ongoing Education.

Today, every healthcare facility faces pressure to improve their quality of care – while managing costs and increasing productivity. This is especially true of digital X-ray technology: radiologists and technologists must continually increase their skills to get
a high-quality image the first time – minimizing retakes, accelerating exams and reducing patient exposure.

Look to Carestream’s Applications Training Services. They cover Carestream product education, optimization of image quality and the latest advances in image processing.

We can help you move from analog to digital. Train new staff members. And keep veteran technologists current on the latest imaging advances.

Key Operator Training.

Key Operator Training teaches expert skills for using Carestream DR Systems and producing optimal images for interpretation. It also prepares operators to define the procedures necessary to configure the system according to your site’s specific workflow.

Key Operator training uses a train-the-trainer approach, so your Key Operators can then provide economical onsite training for current and future staff.

This training is crucial for customers purchasing their first Carestream system, because Key Operators are essential to the successful implementation of Carestream DR systems. These individuals should be ready to take responsibility for incorporating digital detectors into your diagnostic imaging environment and providing ongoing training.

Selecting Candidates for Key Operator Training.

Key Operators must have an aptitude for training others and have their own system expertise. Here some suggestions for selecting the ideal individuals for the role. You want to identify staff members who:

• Are knowledgeable about your department protocols.
• Ideally, have experience with, or are familiar with, similar systems.
• Have exceptional communication and interpersonal skills, and are comfortable with training peers.
• Show enthusiasm and initiative for learning about new products.
• Will devote quality time to attending applications training, hands-on practice sessions and staff training.
• Benefit most from attending training directly from our applications personnel.
• Will be available to provide ongoing training and support for your staff.

In addition, be sure to determine the number of Key Operators you’ll need, based on your entire user population (consider all shifts, weekend coverage, etc.)